If an emergency repair is required, the tenant should make every effort to contact the emergency contact listed on the tenancy agreement as soon as they become aware of the issue.
Where possible, the repairs should be made by the nominated repairer listed on the tenancy agreement. If the tenant is unable to contact the emergency repair contact within a reasonable timeframe, or is not available to make the repairs, the tenant or property manager can arrange for another suitably qualified tradesperson to make the repairs up to a maximum value of four weeks’ rent
The tradesperson may seek payment when they arrive for the service call. If the tenant pays for repairs, they must request reimbursement from the property manager/owner in writing. The tenant needs to provide all receipts to the property owner/manager and give them a minimum of seven days to reimburse the money.
Please note that if a trade is called for after-hours maintenance that is not deemed an emergency, the cost of the after-hours service will be charged to the tenant. Additionally, any maintenance required due to tenant-related issues will also be the financial responsibility of the tenant.
If you have locked yourself out during business hours, please call our office to organise collection of our agency set of keys. These will need to be returned within a reasonable timeframe. Identification will be required to collect the keys.
If you have locked yourself out of the property after hours, please contact a locksmith. Please note: This will be at your expense.
Recommended Locksmith: BH Lock & Security – 0481 941 173
Watkins Electrical – 07 4121 4294
QEC Electrical – 0437 515 959
Kimber Plumbing – 0417 775 551
Quick Clean Plumbing & Gas – 0408 198 351
Statement Interiors – 0408 264 240
Hayden Thomas Maintenance – 0415 471 368
Mow It Gardens Fraser Coast – 0401239206
Refresh The Mess – 0422 636 977
My Cleaner Rox – 0401 301 988
Iveys Pest Control – (07) 4122 1148
Sandy Straits Pest Control – (07) 4125 1939
Alert Smoke Alarm Compliance – (07) 4100 5194